24-06-2024 14:22
Hi can you please confirm that you have received back the wrong device you sent?
24-06-2024 14:25
24-06-2024 14:25
Hello @sparky19811
We are O2 community
We don't have access to any information regarding returns or accounts
You will need to contact o2 customer services Here
Guide: How to find help & contact O2
24-06-2024 14:25
@sparky19811 This is not O2. This is a customer community: How to find help & contact O2: A Guide - O2 Community
24-06-2024 14:29
This rings alarm bells to me.
Where were you asked to return the device to?