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Two phones but two different charges WHY?

Dollabill
Level 1: Joiner
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I have two accounts with you having transferred from Virgin. Telephone numbers [removed] and [removed]. On one I am charged £6.00+ a month and the other £13,00+ a month. Can you please explain and charge me the same smaller rate for both accounts.

 

[mod edit: we'd ask that members refrain from posting personal details as the posts are publicly visible. Thanks 😊]

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MI5
Level 94: Supreme
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@Dollabill 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dollabill
Level 1: Joiner
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second account should read [removed]

 

[mod edit: we'd ask that members refrain from posting personal details as the posts are publicly visible. Thanks 😊]

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MI5
Level 94: Supreme
  • 151826 Posts
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Registered:

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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@Dollabill This site can be viewed by anyone. If you don't want spam or scam calls, remove your phone numbers. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove them.

I DO NOT WORK FOR O2



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