Return replacement handset and get different handser

[Anonymous]

Hi

So I have a Galaxy Ace 2 on a 10.50 contract which I got when I upgraded in December.

A few weeks ago I sent the phone in for repair because the screen kept freezing. When I got it back the phone still had problems and now o2 are sending me a replacement handset.

I just wanted to know is it possible for me to return the replacement handset and request a different handset, like an s3 mini or iphone 4s and change the tariff.

Somebody on chat said I could but my contract date would change but I dont understand how thart works.

I appreciate your help

[MI5]

You would have to pay off the amount left on your contract and take out a new one. Might be cheaper for you to buy another phone and use your contract SIM in it. You can always sell your current phone and use the money towards a new one.

[Anonymous]

You wouldn't just be able to swap contracts you would have to pay up the one your on now and start a new one or as MI5 says buy another phone to use your current contract sim in

[Anonymous · Accepted solution]

get a sim free phone & carry on with your contract by putting your current sim in another handset, o2 dont care what phone you are using, just the actual contract

[jonsie]

You would normally get the option of a different phone of equivalent value and specifications if the phone has been sent for repair three times. As stated, sell the phone and put the proceeds towards buying a sim free phone of your choice. You may have to lay out a little money but much better than being stuck with a phone you aren't happy with.

[Anonymous]

If funds are an issue when selecting another handset then their are alternative places to obtain a phone your wanting.

I regularly visit one in my hometown that deals in games consoles , laptops , games and tablets along with phones which most of them are from unwanted upgrades.

I'm sure you'll know their name.

[Anonymous]

They are very cheap, in good condition & work perfectly

[Anonymous]

Whhere do i go to find these phones?

[Anonymous]

I'm not sure but I think they are talking about CEX it's like an exchange and sell shop chain

[Anonymous]

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@Anonymous wrote:
I'm not sure but I think they are talking about CEX it's like an exchange and sell shop chain

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Yup