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Return replacement handset and get different handser

Anonymous
Not applicable

Hi

So I have a Galaxy Ace 2 on a 10.50 contract which I got when I upgraded in December.

A few weeks ago I sent the phone in for repair because the screen kept freezing. When I got it back the phone still had problems and now o2 are sending me a replacement handset.

 

I just wanted to know is it possible for me to return the replacement handset and request a different handset, like an s3 mini or iphone 4s and change the tariff.

Somebody on chat said I could but my contract date would change but I dont understand how thart works.

 

I appreciate your help

 

Message 1 of 26
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Anonymous
Not applicable

@MI5 wrote:
Oh yeah..... iRules wink Lots of them that us Androids don't have to worry about slight_smile

Yeah just the headache of too many flavours of android running on lots of different devices that causes android owners and developers headaches !

 

Touche !

Message 21 of 26
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MI5
Level 94: Supreme
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Registered:
That's just all part of the fun slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 22 of 26
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Anonymous
Not applicable
Fun is what it's all about !
Message 23 of 26
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Anonymous
Not applicable
Irules & android flavour ice cream, perfect recipe ha ha
Message 24 of 26
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Anonymous
Not applicable
Yummy in my tummy !
Message 25 of 26
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Anonymous
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Jelly bean sounds nice lol
Message 26 of 26
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