Return not processed

[georgiap]

Hi,

I hope someone can help me.

I upgraded my phone to the iphone 11 pro, it arrived in the post and I decided I wanted the bigger size so requested for a return. They sent me the packaging and I returned it in the post before the 14 days was up. This was over 2 weeks ago now and the return is still not showing on my account and I am unable to contact O2 via their contact number. I am not sure what to do as now I am paying for the upgrade however I have returned the phone.

If anyone has a solution or guidance it would be much appreciated

Thank you!

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Cleoriff]

Hi @georgiap 

All the returns centres are closed due to the current crisis.

You can get through to O2 to check the status.

Guide: Coronavirus Community Help and Support 

Other numbers to try

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[O2Kurt]

Hi George,

see the below link for the o2 contact details. Most people are having most luck phoning 1st thing (8am) and/or using the Skype line.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

regards
kurt