Return “like new” phone

Zara · ‎23-01-2020

So much faff with this, but long story short, I waited for the Jiffy bag to return the phone that I decided I didn’t want during the 14 day cooling off period. As far as I can remember there was no return label, so I just popped the original box it came in into the bag and posted it. Now I’m panicking that they won’t know who sent the phone?! I paid for special delivery so can see that it has been delivered and signed for this morning. How long does it take for them to accept the return and get in contact with me? I need to get a new phone once that one has been returned and my account updated back to what the original plan was before I took the returned plan out.

Hopefully this makes sense, I just need to know really if they’ll know it was me that returned the phone, and how long it takes. Help

MI5 · ‎23-01-2020

@Zara

It can take a week to update on your account.

If it was me, I'd be chasing customer service to spped it up.

PS, They will know it was yours from the serial number and IMEI.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Martin-O2 · ‎27-01-2020

Any update on this one @Zara? Has the phone been received by O2 yet?

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Return “like new” phone

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