Solved: Forgot question

Zofo1961 · ‎26-01-2020

My sim card dosnt work so i cannot txt to activate it, plus i cant remember my security question, anyone help please?

Marjo · ‎27-01-2020

Hey @Zofo1961 , happy Monday!

There's some handy suggestions above on what to do in this situation from @MI5 and @jonsie ! I hope you got everything sorted in the end but don't hesitate to pop back in if you have any additional questions the community could help with.

View solution in original post

MI5 · ‎26-01-2020

@Zofo1961

You can reset your security question in your MyO2 http://www.o2.co.uk/myo2 then call to activate your sim Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-01-2020

If you can't access My O2 then you need to persevere with customer service or go instore with suitable ID such as a passport. A utility bill with your current address too.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎27-01-2020

Hey @Zofo1961 , happy Monday!

There's some handy suggestions above on what to do in this situation from @MI5 and @jonsie ! I hope you got everything sorted in the end but don't hesitate to pop back in if you have any additional questions the community could help with.

O2

Forgot question

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Lost Sim

Phone stolen -require replacement sim

Cancel my contract

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