Resetting voicemail pin

[annoyed123]

Hi all, just upgraded to the iphone XS, it has reset my voicemail PIN of which was personalised.  I have rung customer services twice and spoken to people that fail to understand the language I am speaking, I have also tried using an online Guru.  I need to have voicemail for my business calls but no one seems to be able to reset it for me.  I have tried doing the reset and texting it to 802901, I must have reset the pin some 10 or so years ago and thus cannot remember it.  I know the default is 8705 but this doesnt help me now. Ive tried dalling 901 etc.  It just says my voicemail is temporarily locked and I need to contact customer services to unlock or reset but when I do they cannot help me.

[Cleoriff]

Hi @annoyed123

Have a look at this thread. It has a section on resetting VM Pin

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Hope it helps

[annoyed123]

Hi no unfortunately not.  The part re. contact customer service if you need to reset is basically where I am stuck as I have tried calling 4 different times to speak to different operators and each tell me to dial 901 press * etc. which is great I can do that but my personalised pin needs to be reset!! - they dont seem to be able to do this - no one seems to be able to do it and Im now stuck.....

[Cleoriff]

Apologies then @annoyed123 but that's as much I know.

I'm sure there will be others who can help further if you pop back to the thread later?

[MI5]

Maybe @Marjo can assist in finding someone in CS who knows what they are doing?

[annoyed123]

Thanks all its incredibly frustrating have been with 02, BT cellnet etc. for around 16 years never had an issue to date so guess im due one!

[Marjo]

Hi @annoyed123, good to see you posting on the community. Sorry to hear you've been having problems though and haven't got it resolved yet, sounds frustrating. I'll drop you a private message here on the forum to get a few additional details so we can get this looked into. Hang in there!

Cheers for trying to troubleshoot this @Cleoriff and thanks for the tag @MI5.