Solved: Re: Request For Pack Code

Mourice15 · ‎03-04-2018

I am writing to request my pack code. My o2 number is [Removed]

I called o2 customer's service in line several times, unfortunately, all the options are requesting for me to top up my phone.

I will be looking forward to getting my pack code as soon as possible.

Regards

Mourice Okonkwo

MI5 · ‎03-04-2018

Hi @Mourice15 this is not O2.

Please follow advice here and also remove your personal details https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-04-2018

Hi @Mourice15 this is not O2.

Please follow advice here and also remove your personal details https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-04-2018

PS. You will need to top up to call customer services to speak to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎03-04-2018

PPS. @Mourice15 you will need to return to remove your phone number as this is a public forum.
@Martin-O2 @Marjo is the personal content filter turned off again?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎03-04-2018

Already asked and reported.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎03-04-2018

The phone number of the lack of a filter?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎03-04-2018

Personal details now dealt with.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎03-04-2018

Ah.
What happened to the filter? Turned off as not working?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎03-04-2018

More trouble than it's worth imo, but working for email addresses and other number strings like dates etc which is completely pointless.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎03-04-2018

@gmarkj Due to the high volumes of mobile numbers we have to exchange over PM we have removed mobile numbers from the filter. It's sill in place for bank details and emails though.

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