Solved: Remove data bar

MattDolton · ‎11-03-2019

How do I remove a data bar after a high bill? Spoke to Michaela at O2 and she said it was removed, but no luck yet.

Thanks

MI5 · ‎11-03-2019

@MattDolton it can take up to 24 hours to complete but make sure you restart your phone too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-03-2019

@MattDolton it can take up to 24 hours to complete but make sure you restart your phone too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎12-03-2019

Hey @MattDolton , I was wondering if there had been any progress with your bar since you posted yesterday morning?

Let us know how you get on!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

MattDolton · ‎12-03-2019

All fixed now. I know O2 want to protect users from large bills, but I travel frequently to India, so incur large data charges (no avoiding that!)and pay every month by DD. So not sure why these can't be taken into account...

MI5 · ‎12-03-2019

They should put a note on your account but these restrictions are likely set automatically by the computer!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎12-03-2019

@MattDolton

I understand it's not ideal for you, that's definitely feedback I can pass on to the Business!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

adamtemp64 · ‎12-03-2019

Consumer or business contract ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

SophieStewart · ‎27-05-2020

I can’t seem to remove my premium bar. I pay my bills on time via DD so I am never in arrears!!!?? And I can’t seem to talk to anyone via customer service?

Cleoriff · ‎27-05-2020

@SophieStewart

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support

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