Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Swapping from another provider

I'm swapping over from ee, when I bought my new o2 sim I'd put in the PAC code, I'd tried texting swap to the number they give you but realised this is for swapping within o2... I've filled in the online form to swap too but haven't had any confirmat...

100gb enquiry

Hi allHope your all staying safeI currently have a monthly payment of 30 for 50gb the website only offer of 100gb for £20 is obviously much better. 12 month contract ended in febmy question is if I order it and the change my sim to the new deal will ...

Not receiving messages

Hi, My husband and I both received new sims yesterday and both of us are unable to receive text messages. Had a live chat yesterday and was told to wait 24 hours, had a live chat today and said there were issues with a mast. Network coverage in my ar...

Phone bill

Hi, was just wondering if anyone could help me out with a way of actually speaking to someone from o2 or if anyone knows if somethings up with o2 itself? I’ve been trying to get intouch and never manage to get through to anybody?I’ve had 3 texts off ...

Staying with O2 but getting a new phone from another provider. Can I keep my number?

Hi, Not sure if this has been asked before, but I am looking to get a new phone, but not from O2. I can get a deal cheaper elsewhere. I want to stay on the O2 network as I am happy with the coverage etc. Can I get a new phone from somewhere else, but...

Hi there

I have an IPhone XR with 02 on contract had to recently change my phone number due to nuance calls when I changed the phone number with 02 on the phone my voicemail is now on and I have only just realised and I have tried 1760 but it does not switch ...

Keeping Old Number

Hi,I took out a new SIM only contract with o2 on 7th April where I gave a PAC code from EE requesting to keep my current EE number. It is now 1st May and still nothing has happened and I'm now being charged by both EE and o2!Any idea how I can resolv...

Resolved! Adding Accessories

Hi,Just wondered as I know 3EE are doing this bit can o2 pay monthly customers add Air Pods to their monthly bill?Thanks

Charged for Disney + but can't speak to anyone

Hi,After reading online that Disney + was free for new customers I made the mistake of adding it to my account and I've been charged. I've tried calling O2 but just get cut off. I want it removing but have no way of doing this without speaking to som...

Swapping over number from existing to new o2 phone that already has active sim

Hello folksI have tried searching for a while but am lost!I was paying for my son's airtime only on 02. He has bought a new 02 phone with new number on a new plan.Is there a relatively simple way of transferring his old number that I am paying for on...

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