Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113539 Views
  • 20 replies
  • 5 kudos

Resolved! Phone with insurance.

Hi my phone got collected on the 9.03.2017 by 02 insurance said be delivered to my home address by today's? How will I know when phone is coming back ?!

Anonymous by Not applicable
  • 676 Views
  • 2 replies
  • 0 kudos

Resolved! If I buy a phone second hand and the seller stops paying the account, can the phone be recalimed

A chap advertised a nearly new O2 iPhone 7 on our NHS swap and sell notice board It was bought new from O2 in November 2016 on 500 minutes, unlimited text and 1 gig data monthly tariff the chap says it is not a Refresh tariff - is there any way to ch...

Anonymous by Not applicable
  • 1147 Views
  • 4 replies
  • 0 kudos

4G down today?

Around 11:45am this morning everyone in our office lost 4G and was stuck on 3G even after reboots. Nothing on the network status page but i have raised a fault. Assuming it was just our local mast playing up i thought nothing of it. However i looked ...

paulbacon by Level 7: Part Timer
  • 1547 Views
  • 15 replies
  • 0 kudos

Resolved! Ten years with o2, and I get treated like this - absolutely furious and disgusted

Monday March 6th 2017 I have been a pay monthly customer with o2 for over 10 years, and run two phones on o2 pay monthly. I spend an average of £115 per month. We travelled to South Africa just over 1 week ago. I tried calling o2 to let them know we ...

Anonymous by Not applicable
  • 1293 Views
  • 6 replies
  • 0 kudos

Resolved! Free upgrade wants me to pay £50 a month

I have been with 02 for about 5/6 years now I have finally decided to upgrade my phone I looked on the upgrade page and seen that I was able to upgrade to an iPhone 7 but it wants me to get a tariff which I don't want at £50 and then a £9 upfront cos...

Anonymous by Not applicable
  • 905 Views
  • 3 replies
  • 0 kudos

Boostbox

Hi, I see I can purchase an O2 Boostbox from various places. Do I need to be on an O2 business account to be able to use it ?? Thanks

Anonymous by Not applicable
  • 1716 Views
  • 8 replies
  • 0 kudos

Return & Refund Problems

I have spent the past 2 days on Live Chat and on the phone trying to find out if a returned handset had been received. This has taken several attempts however I have now been assured that the handset has been received. The hard bit is trying to get t...

Anonymous by Not applicable
  • 1748 Views
  • 8 replies
  • 0 kudos

Resolved! Transferring unregistered payg to pay monthly

HiJust wondered, I got a o2 payg sim to test signal but I haven't topped it up yet.I've taken out anow o2 sim only contract and the payg number is a memorable one so would like to keep thisDo I need to top up the payg sim first and make a couple of c...

Anonymous by Not applicable
  • 1020 Views
  • 5 replies
  • 0 kudos

Resolved! Pay Monthly Account Merge

Just want to know if it's possible to merge two separate Pay Monthly accounts in to one and pay as one contract, or at least have the payments on the same date each month?

Anonymous by Not applicable
  • 1434 Views
  • 1 replies
  • 0 kudos

Resolved! Missing credit

My husband has a simple pay as you go sim, he may make 1 call every 6 weeks or so. However, when checking his balance, £6 has gone and no calls made. Is there anyway we can track where this credit may have been spent apart from call, thanks in advanc...

Anonymous by Not applicable
  • 1269 Views
  • 1 replies
  • 0 kudos