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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 414833 Views
  • 2 replies
  • 2 kudos

Extension

Hi i need an extension on my bill so that i dont get charged

Lolly7 by • Level 1: Joiner
  • 3230 Views
  • 11 replies
  • 0 kudos

Setting up new phone

I’ve received a new phone and am experiencing problems as follows1 Emergency calls only2 Sum not provisioned message3 unable to select my free gift (only options are chargeable)

Extras

Can you change the extra before it’s redeemed. I don’t want what I choose and have 4 days left to redeem it...

Adie by • Level 1: Joiner
  • 730 Views
  • 3 replies
  • 0 kudos

Is the STAC process broken

I've tried 3 times over 3 days to get a STAC code, I don't get a code, I'm using STAC to 75075 so seems the standard method, anybody experience this before? TIA

mzm70 by • Level 1: Joiner
  • 894 Views
  • 3 replies
  • 0 kudos

Resolved! Do I need to cancel my current contract when upgrading my phone?

Hi all. My current contract runs out on 18/06 and I have just upgraded my phone from a Samsung S9 to the S10. It is due to arrive tomorrow. My question is, do I have to cancel my current contract or will it automatically switch over to the new contra...

meowxing by • Level 1: Joiner
  • 764 Views
  • 4 replies
  • 0 kudos

Want to leave o2

1, In the 1st month due to been on PAYG (a present) cost me as much as a year on pay monthly.2. Run around help including phone help that ran you around for ages including leaving you eaiting then said unable to help due to Covid.3.After trying for

John10 by • Level 1: Joiner
  • 2151 Views
  • 10 replies
  • 0 kudos

Proof of usage

How can I get proof of usage for my phone? I have been asked by an insurance company to provide evidence of the proof of usage from the start date to now when my phone has broke. It needs to include the imei number and my details

Macaulay by • Level 1: Joiner
  • 796 Views
  • 1 replies
  • 0 kudos

Resolved! Where can I find out how much VAT will be applied to my monthly contract?

Today I used o2 refresh to upgrade my phone from the iPhoneX to the iPhone 11 Pro Max.I was previously paying around £75, maybe just under, and that included £12 VAT each month.For my new phone I will be paying £86 per month, but it doesn’t seem to o...

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