Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Refused Contract

Bit of a mick take that they won't discuss why you were declined.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Anonymous
Posts: 0

Re: Refused Contract

02 has done the same thing with me. I ve been with them for about 5 years and they refuse me a contract. Most of my family and friends are on 02, and none of them happy with it. I ve got a contract with vodafone (same one 02 declined, and it gone through smoothly). 02 will loose so many customers like this, and look like they dont bother even.

 

Best of luck 02.

 

Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Refused Contract

Has your credit rating dropped in the past 5 years?

Missed any phone bills?
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Anonymous
Posts: 0

Re: Refused Contract

No!! Never missed or delayed a bill. Always paid on time. Not really sure why 02 is rejecting it.

Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Refused Contract

I'm terribly sorry to hear that. Have you tried an appeal? Something these computer automated checkers get a little overzealous. If it gets a bad entry it may just deny the process to be safe.

Have a word with 202 and see where to go from here. I can understand your frustration but I guarantee its not personal and its most likly a mistake. O2 are normally pretty good with saying sorry.


Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Refused Contract

@liquid this poster has another thraed with there issue http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/I-am-an-02-customer-from-last-5-years/m-p/457748...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Refused Contract

Ergh! Hadn't realised. Thanks.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Anonymous
Posts: 0

Re: Refused Contract

I have recently been refused a contract, also with excellent ratings from both Experian and Equifax.  After much banging on head against brick wall with the credi referral team, the usual email about commerciallly sensitive information and worry about id theft I lodged a complaint with O2.  Within 48 hours I had a lady tell me that the reason for refusal was dual names on the application, something the O2 stores (I checked with a couple) told me was allowed.  I told her of my fears of id theft and that it was unacceptable of O2 to pass the buck to a third party (the credit agencies, one of whom confirmed they had never even received a request) and after a while I think she realised I was not going away, she contacted the referral team herself who confirmed the reason and that once the contract was set up, you can change the monthly payment account but not before.  I would suggest the only reason I got an answer was because I complained and whilst I agree this should not be the case, suggest it is the only way to get an answer.

Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Refused Contract

As the thread dates back to April I would imagine they're sorted out now.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1