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Level 2: Apprentice
Posts: 22
Registered: ‎13-09-2013
Accepted Solution

Balance showing "-£xxx.xx"

Hello. My O2 is showing a balance in the minus - it's after a recent upgrade - is my account in credit or debt? Thanks, joeob

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Anonymous
Posts: 0

Re: Balance showing "-£xxx.xx"

Good morning Joeobrien,


It's in credit.

Spending spree ?

Smiley Wink
Level 2: Apprentice
Posts: 22
Registered: ‎13-09-2013

Re: Balance showing "-£xxx.xx"

Ooo, great - although I'll wait til my next billing date, as I suspect they have, unsuprisngly, made a mistake or its a figure displayed "whilst the bill sorts itself out" between deals.

 

Although I did have to sort lots of issues through Executive Relations, so perhaps they've been kind and refunded some of my £585 upgrade fee?! Wishful thinking but thanks for the reply. 

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Anonymous
Posts: 0

Re: Balance showing "-£xxx.xx"

You're welcome.

Take care.
Posts: 82,731
Topics: 576
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Registered: ‎04-01-2009

Re: Balance showing "-£xxx.xx"

Anonymous
Posts: 0

Re: Balance showing "-£xxx.xx"

Awesome feeling !
Level 2: Apprentice
Posts: 22
Registered: ‎13-09-2013

Re: Balance showing "-£xxx.xx"

Checked this out...

The credit balance on my account is the Fast Track Upgrade Fee which has been credited to my account, and will come off when my next, new bill is generated. 

 

Ah well! Thanks for all the responses here, joeob

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Anonymous
Posts: 0

Re: Balance showing "-£xxx.xx"

Oh well.

You are still very welcome.

Smiley Happy