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Level 2: Apprentice

Posts: 22

Registered: ‎13-09-2013

Accepted Solution

Balance showing "-£xxx.xx"

on ‎30-10-2013 06:24

Hello. My O2 is showing a balance in the minus - it's after a recent upgrade - is my account in credit or debt? Thanks, joeob

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Re: Balance showing "-£xxx.xx"

on ‎30-10-2013 06:33

Good morning Joeobrien,

It's in credit.

Spending spree ?

Level 2: Apprentice

Posts: 22

Registered: ‎13-09-2013

Re: Balance showing "-£xxx.xx"

on ‎30-10-2013 07:55

Ooo, great - although I'll wait til my next billing date, as I suspect they have, unsuprisngly, made a mistake or its a figure displayed "whilst the bill sorts itself out" between deals.

Although I did have to sort lots of issues through Executive Relations, so perhaps they've been kind and refunded some of my £585 upgrade fee?! Wishful thinking but thanks for the reply.

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Re: Balance showing "-£xxx.xx"

on ‎30-10-2013 09:43

You're welcome.

Take care.

Level 94: Supreme

Posts: 82,731

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Registered: ‎04-01-2009

Re: Balance showing "-£xxx.xx"

on ‎30-10-2013 10:52

Money in the bank!

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Re: Balance showing "-£xxx.xx"

on ‎30-10-2013 12:31

Awesome feeling !

Level 2: Apprentice

Posts: 22

Registered: ‎13-09-2013

Solution!

Re: Balance showing "-£xxx.xx"

on ‎31-10-2013 07:29

Checked this out...

The credit balance on my account is the Fast Track Upgrade Fee which has been credited to my account, and will come off when my next, new bill is generated.

Ah well! Thanks for all the responses here, joeob

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Re: Balance showing "-£xxx.xx"

on ‎31-10-2013 07:43

Oh well.

You are still very welcome.