Refund delayed

[norefund2024]

Hi

Has anyone else found issues with delays in receiving a refund?

I had confirmation on the phone of a refund 10 days ago and also by email but told it requires a managers approval to send the actual money to my account. After three calls I am told the same thing - that a manager needs to approve and they are to request it immediately. It never happens.

Anyone have the same problem and know how to resolve?

Thanks 

[madasaf1sh]

@norefund2024 

Mine have all taken under 14days to be process, but if done by the Call Centre and over a certain amount it needs to be approved by a Line Manager or the Payments Team, and thus it can take 14days or so to be processed and every time the send the request again to resets the clock...