cancel
Showing results for 
Search instead for 
Did you mean: 

Ref code 15 - error activating mobile data watch 5

Foxk13
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi all

This is my first Apple Watch and I haven’t had any issues setting it up other than I get the below message when trying to connect to the mobile data. I have tried calling o2 and obviously they’re crazy busy at the moment and it just says bye. I need assistance and not sure what to do now if any one has advice?

Oops something went wrong, please try again or call 202 quoting reference 15.

Thanks
Message 1 of 11
916 Views
10 REPLIES 10

jonsie
Level 94: Supreme
  • 85688 Posts
  • 591 Topics
  • 4588 Solutions
Registered:

Many others are having the same problem

We think there is a problem with watch data and can only suggest you try it later or even tomorrow

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Message 2 of 11
878 Views

Andy79
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:
I’m having the same problem error code 15
Message 3 of 11
842 Views

JimSlip
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I have the same code, 15 and my phone says o2.

I have previously been on o2 with the same watch and phone and it worked perfectly however it ate my battery so I cancelled after my 6 month free trial. I then went to the dark side (three) and just returned as they are 5hit!

When I tried to sync the data plan as I did before I got the 15 error.

I spoke with o2 and they initially told me that there was still a old watch profile on my account that needed to be removed and passed my case to the network team.

The network team phone the next day and said that was rubbish, and contact customer services again. I did and then they have raised another case as error 15 is a known error but would not say what it was. They said it should take up to a week to fix.

I will update if I find anything out.
Message 4 of 11
798 Views

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:
We were told this issue was fixed yesterday....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 11
794 Views

Cleoriff
Level 94: Supreme
  • 106101 Posts
  • 790 Topics
  • 5428 Solutions
Registered:

There was a fix for this announced yesterday @JimSlip so not sure what's going on with yours?

*The Game Is On*

Girl in a jacket
Message 6 of 11
794 Views

JimSlip
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Oh ok, is it a instant fix ie, do they just need to do something at there end?

I’ve reset my whole phone and watch back to factory, set them up as new and tried it today but still no success.

Does anyone know why the problem is and which department is fixing it?

Cheers
Message 7 of 11
789 Views

JimSlip
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Oh I’ve just tried it again and now I get error 10?
Message 8 of 11
788 Views

madasaf1sh
  • 3724 Posts
  • 26 Topics
  • 884 Solutions
Registered:
@JimSlip

Unfortunatlely Apple keep the error codes close to their chest and even looking at some of my enterprise tools, it looks like the Cellular Apple watch error codes are only shared between Apple and the Networks.

This is worth a try though:
Unpair your Appple Watch from your iPhone.
Turn off the Apple Watch and leave it powered off for at least three hours.
Disable Wi-FI on your iPhone.
Pair your Apple Watch to your iPhone and set it up as a new device (do not restore from backup).
Select “Add Data Plan” when prompted.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 9 of 11
758 Views

JimSlip
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thanks @Cleoriff and @MI5 , does anyone have any ideas what error 10 is?
Message 10 of 11
757 Views