Receiving No Caller IDs

[DaveMc]

For about 5 weeks now, I’ve not been receiving any caller ids on my iphone. 

Several chats with O2 support, toggled every setting on phone, 2 factory resets, all updates, two new plastic SIM cards, transfer to eSim and basically been told there is nothing else they can do to fix it.

Seen an account reset has worked for others on here but they don’t seem to know how to do this or willing to try. 
Any suggestions apart from cancel my account? Not under contract so free to walk. 15+ years loyalty doesn’t mean much by look of it.

Thanks

[MI5]

@DaveMc 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

[Enlli]

As you have done all you can I'll ask one of the advisors here to take a look at what is going on

@O2Emma can you help?

[DaveMc]

Thanks for reply @MI5 

Been through customer services. Advisors just go in a circle of suggestions without properly listening to what’s already been tried. Last one suggested yet another Sim swap and factory reset phone cuz problem only started when uploaded eSim, which I only did after second plastic sim didn’t work last night!

[DaveMc]

Thanks @Enlli 

[O2Emma]

Hi @Enlli I will pick this up thanks.

[O2Emma]

Hi @DaveMc I will send you a private message to look into this for you.

[O2Emma]

Hi @O2Ryan Can you look into this for @DaveMc please.

[DaveMc]

Hi @O2Ryan Have you had chance to look into this please? Thanks

[O2Emma]

Hi @O2Sarah-  Can you look into this for @DaveMc  please.