Receiving No Caller IDs

[DaveMc]

For about 5 weeks now, I’ve not been receiving any caller ids on my iphone. 

Several chats with O2 support, toggled every setting on phone, 2 factory resets, all updates, two new plastic SIM cards, transfer to eSim and basically been told there is nothing else they can do to fix it.

Seen an account reset has worked for others on here but they don’t seem to know how to do this or willing to try. 
Any suggestions apart from cancel my account? Not under contract so free to walk. 15+ years loyalty doesn’t mean much by look of it.

Thanks

[O2Sarah-]

Thanks for the tag @O2Emma 

@DaveMc I will send you a private message so we can look into this 😊

[Cbeadams]

Can you also look into this for me as mine has been doing this for months? I have even got a new device and it is still doing it. Thank you

[gmarkj]

Can you see if there is anything account related for @Cbeadams please @O2MichaelE ?

[O2MichaelE]

Of course I can @gmarkj 

@Cbeadams I'll DM you for more information so we can get this sorted for you