Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrades

I am due an upgrade however can’t find the right deal from o2 but have found onefrom Virgin media mobiles and was wondering if you could match this

Resolved! Over due bill

Hi could I please pay my over due bill on Friday I forgot it was due please could you not stop my contract

Resolved! Sim card

Hiya there i have just set up a new contact with you and about 10 mins ago and I want to cancel one of the SIM card and I want to change the other sim to a cheaper

Resolved! Vort

I'm trying to find out if I'm eligible for VORT? I have had no answer back after I applied for it and I THINK that my addresses at Virgin and O2 don't match, every time I go to chat it says everyone is busy.. Can anyone help please ???

Resolved! PAC CODE REQUEST

Hi, can I get my PAC code, please? For some reason, the messages don’t send through. Thanks What the… I didn’t mean to write a post臘‍ Anyway… I don’t know how to delete this.

Resolved! where do i enter my PAC code

I have just ordered a SIM card from O2 to replace my current network provider from Virgin Mobile. I requested my PAC code from Virgin (easy...done online) and I am now unsuccessfully trying to register this PAC code with O2. After searching for some ...

Resolved! 5g coverage

On coverage map it shows I can't get 5g yet my phone is showing 5g any ideas why

Resolved! How long to transfer number ?

I filled out a form to keep my number yesterday morning, but haven’t had any confirmation of this going through and so far my number hasn’t moved. How long does it take usually ? Thankyou

Resolved! Contract

Hi i changed my contract back in August 2021 and go free Disney plus for free for 6months it is know time to renew do i have to go into store to do this or can i do it over the phone Thank you june howes

Resolved! Can't verify my card

I am new to 02 this is my first contract with them. 02 said they couldn't verify my bank details but the upfront payment for the phone has been taken from my account (the one they said they couldn't verify). This doesn't make sense to me and now i am...

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