Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unknown number

Hello. There is different number coming from my phone and different to call me. Please help.

Resolved! Payment date change

Hi there, I recently changed jobs and get paid on a different date, can I please change the payment date?

Blocked IMEI

I upgraded my device to a fold a few week ago and was experiencing issues with DPD due to them loosing the parcel in transit as this was being resolved my old device which is a Note 10+ And my sim was both blocked by 02. The sim Barr was lifted withi...

Resolved! Contract Costs

Hi, This is probably me being thick but I’m confused lol. I can go on mobile phones direct and get an iphone14 pro max with unlimited data for £63 p/m. There is £89 to pay upfront but it clearly says it’s a 24 month contract. through O2 it’s £0 up fr...

Resolved! Disney plus

Hi added Disney plus to my account this is properly been asked but can't find the answer so what im asking is can you watch Disney plus on your tablet or tv or is it just for your phone

Resolved! Upgrades

Hey..I currently have a contract Phone and I have never missed a payment since being with O2 however times got tough in 2020/2021 and I had to take a loan out long story short I have entered a debt management plan and I was wondering if I could still...

Resolved! Help o2 ruined my credit file

I need some help massively so 02 placed my accounts on hold due to been away abroad and been robbed. My accounts frozen by the bank etc and was really understanding about it as was everyone else. Looked at my credit file tonight and they have reporte...

Resolved! £45 for sending a text in Turkey

Hi there I arrived in Turkey on 15 October 2022 and was immediately told I’d been charged £45 despite only sending a text home. I need this charge cancelled due to the cost of living. How do I go about this? The online chat is no help and I can never...

Resolved! Didn't get my device

I joined 02 on the 17th October. But no communication from 02 with regards to when I will get the device.

Resolved! Upgrade

The website is currently showing that the iPhone 13 Pro max is currently out of stock, as its still an option on the site with pricing is this phone coming back in to stock? Is there any way of getting notifications if it does. I know that it's been ...

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