Received enforcement and termination notice

[Debs127]

Despite best efforts (spoken with 10 CS reps ) i have tried to pay the full outstanding amount under the credit agreement without any success!

Never have i found it so difficult to get someone to take my money….payment due in excess of £450 and i’m now afraid of impact of non payment etc! 

[jonsie]

These are the only details we have available

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Debs127]

I have called them on both numbers several times to make payment ( 10 reps spoken to ) since requesting my pac code… passed from pillar to post with all manner of reasons given as to why my payment couldn’t be taken…i’m at my wits end!

[MI5]

@Debs127 

If you use your PAC to change networks, O2 will bill you automatically for any outstanding fees which will be collected by your direct debit, so leave it open until all is cleared.

[Debs127]

Hi @MI5 thank you for your reply,

On the advice of one of the initial customer service reps i cancelled the DD since i was informed i couldn’t amend the amount to be collected to the higher amount of the credit agreement outstanding…also because it was the end of billing period and it prevented rolling into another month. 

[MI5]

Utter rubbish @Debs127 

I do seriously worry about the level of training provided these days. Simply shocking that us customers on here know 99.9% more about O2 than customer service does.

[Debs127]

Indeed @MI5 

Unfortunately this leaves me in a situation where i can find no other way to pay…why can’t they just send a bill to my address like the old days? Thanks to the incompetence of customer services i’ll no doubt have to pursue this matter with Ofcom as this seems extremely likely to result in default action etc!

[MI5]

@Debs127 

Unfortunately, a complaint seems to be the only option left for you https://www.o2.co.uk/how-to-complain

[At-wits-end]

I am having exactly the same problem

[At-wits-end]

Have also E-Mailed O2 complaints and the CEO but received no follow up from either . My next option unless I hear anything is the Ombudsman but that can only be done after no resolution for 8 weeks.