Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff change

If I was to change my tariff for a less expensive one would I lose o2 switch up.

Resolved! How to to up and monthly billed accout

How to to up and monthly billed accout

Resolved! O2 Travel Inclusive Zone

My bill says that the O2 Travel Inclusive ZoneExpires at the end of 07 Dec '23is this correct? I thought it was a permanent feature of this plan?

Resolved! SB7 mobile charges

My bill has doubled in price due to random charges from SB7 Mobile, under reference health. Any ideas? No idea what these charges/scams are about.TIA

Transfer number to new SIM

I found some deals online, that are much better value than the tariff that I am currently on (which I can't see on the O2 website).If I order a SIM for one of those deals, can I transfer my existing number to the new SIM when it arrives?

Faulty device replacement, really disappointed

purchased a device from A2 in my preferred color and took good care of it. However, after only six months of use, it unexpectedly stopped charging. I sent it in for repair, and their response was that the device couldn't be fixed. Instead, they are s...

Sent phone back

Hi guys I sent an iPhone 15 pro back along with SIM card as it didn’t work I was within the 14 days they received it 6th November but it’s still showing on my account I’ve told them I no longer want it wen will it be gone from my account please

Resolved! Unexpected charge for call

I am being charged for a call to a number beginning 078939... The number LOOKS like a mobile number but, from my own research, I have, just now, found it on a list of "non-standard" mobile numbers. When I made the call, there was nothing to indicate ...

Resolved! Swapping numbers

Hi! I havea 18 contract with O2 at the moment, I'm quite happy but sadly reception at my office location is pretty bad. I purchased another sim from EE to have as a backup. I would like to swap the numbers between both sims, as I have noo coverage in...

Apple AirPods 2nd generation

I’d like to order these but as a solid o2 customer for over ten years and with 5 devices I’d like the upfront cost waivered please. Can this be done

O2

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