16-10-2024 09:17 - last edited on 17-10-2024 09:23 by Melissa_F_O2
16-10-2024 09:17 - last edited on 17-10-2024 09:23 by Melissa_F_O2
????
I requested a PAC number and termination of my account on 6 October.
You confirmed on 8 October 2024. You confirmed
Yesterday I received the following email: Account No: [REMOVED] I replied to this email to clarify in the most convenient way. The email failed as your account doesn't allow replies. NOT USEFUL OR GOOD CUSTOMER SERVICE.
I shall contact you on 22nd October as agreed to arrange a credit from you to my account.
Thanks
|
Thanks, |
O2 |
17-10-2024 08:34
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Guide: How to find help & contact O2