I requested a PAC number and termination of my account on 6 October.
You confirmed on 8 October 2024. You confirmed
Yesterday I received the following email:
Account No: 1002074418
We have been notified by your bank of a change in the status of your direct debit details and therefore we have cancelled your current mandate. To discuss your O2 account further please call us on 0344 809 0202 Or you can update your Direct Debit details using the following link http://www.o2.co.uk/myo2
I replied to this email to clarify in the most convenient way. The email failed as your account doesn't allow replies. NOT USEFUL OR GOOD CUSTOMER SERVICE.
I shall contact you on 22nd October as agreed to arrange a credit from you to my account.
