Received enforcement and termination notice

[Debs127]

Despite best efforts (spoken with 10 CS reps ) i have tried to pay the full outstanding amount under the credit agreement without any success!

Never have i found it so difficult to get someone to take my money….payment due in excess of £450 and i’m now afraid of impact of non payment etc! 

[Debs127]

@At-wits-end 

Absolutely unbelievable isn’t it…some customers are frustrated when being chased for payments but blinking heck we’re trying to chase o2 to make payment! 

[Oxonian]

@Debs127 

As you know the amount that is outstanding, have you considered sending a letter to O2 by recorded delivery post with a cheque attached to it ? 

If you decide to do that, I suggest that you keep a photocopy of your cheque, a copy of your letter and your recorded delivery receipt from the post office.  

[Debs127]

Hi @Oxonian Yes i did consider the past simplicity's of sending a cheque but i wasn’t issued one when i opened my account although i have requested one to be sent now (lesson learnt) 

Also by the time i receive a cheque book and factor in cheque clearance time it won’t be timely enough to prevent the enforcement action threatened by o2

[MI5]

@Debs127 

You can make a payment direct to O2's bank account.

Details are in this guide Guide: How to Pay Your Bill (Airtime & Device Plans) 

Speak to your bank regarding payment terms and clearance timescales etc.

[Elsa9090]

Hello, I ended my contract and paid the full £350 in August 2023. I have received email notification from o2 to say I dont owe them anything but I am being threatened now with debt collection agency and court proceedings - I have contatced o2 so many times and each time staff say not to worry as I dont owe them but I am still getting these letters ! Please can you help? 

[jonsie]

Only customer service can help with this as no one here has any accounts access

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Oxonian]

@Debs127 

I would hope that if O2 had received your cheque, they would not commence enforcement action whilst it was clearing. 

Anyway, @MI5 has suggested an alternative that will hopefully solve your problem. 

[Debs127]

@MI5 That would be the ideal solution but are those bank details still valid? Can anybody confirm? 

The reason i seek clarification is that one of the excuses (for refusing to take my payment ) given by customer services was that the whole accounts & payments system is being overhauled and until my details are migrated onto the new system payment can’t be made! 

[Debs127]

@Elsa9090 This is exactly the situation i’m trying to avoid…i feel your pain! 

[Debs127]

@Oxonian you would expect so wouldn’t you but as @Elsa9090 above its not that simple when dealing with o2!