@MI5 to be fair, originally I rang the store last Wednesday to ask if it could be collected with I.D. and the girl on the phone originally said no it couldn't, I needed the collection reference, which TBF I get and never had a problem with. The CS is where my issues lied. The store was always upfront with everything (even when I ordered the upgrade for next day delivery and was told they don't have it in stock and had to order it in etc. I couldn't praise the store enough). I never expected to walk out with it today as originally an appointment to sit down and find out what's happening with it all. Luck would have it though the appointment was with the manager of the store today. After looking into my account and me explaining what's happening, he knew instantly and fixed it there an then. He even couldn't believe the hoops CS made me go through and not resolving the issue or making any attempt to.
