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Reactivating a SIM Card with personalised code

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Celine
Level 1: Joiner
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on ‎18-10-2018 18:23

on ‎18-10-2018 18:23

I have to reactivate my SIM as I had my phone blocked when I believed that it was lost. 

The phone has since been found and I want to reactivate my SIM.

How do I do this please?  I am on an Sony Experia Android phone. Many thanks. C

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MI5
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‎18-10-2018 18:24 - edited ‎18-10-2018 18:24

‎18-10-2018 18:24 - edited ‎18-10-2018 18:24

@Celine

Get in touch with customer services and once you pass security they will enable both your SIM and phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎18-10-2018 18:24 - edited ‎18-10-2018 18:24

‎18-10-2018 18:24 - edited ‎18-10-2018 18:24

@Celine

Get in touch with customer services and once you pass security they will enable both your SIM and phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎19-10-2018 13:12

on ‎19-10-2018 13:12

Good to hear you found your phone, @Celine smiley

 

Did you get a chance to call Customer Service yet as @MI5 advised? Let us know if you need any further help, and welcome to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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