Solved: Reactivating a SIM Card with personalised code

Celine · ‎18-10-2018

I have to reactivate my SIM as I had my phone blocked when I believed that it was lost.

The phone has since been found and I want to reactivate my SIM.

How do I do this please? I am on an Sony Experia Android phone. Many thanks. C

MI5 · ‎18-10-2018

Get in touch with customer services and once you pass security they will enable both your SIM and phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-10-2018

@Celine

Get in touch with customer services and once you pass security they will enable both your SIM and phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎19-10-2018

Good to hear you found your phone, @Celine

Did you get a chance to call Customer Service yet as @MI5 advised? Let us know if you need any further help, and welcome to the forum!

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