LG K10 Unlocking

[Mart68]

I don't know if I have posted this in the right place? If not please redirect me.

I am trying to unlock my LG phone, I requested an unlock code from O2,, when I went to the Service Provider unlock screen it wouln't let me put in the unlock code and just came up with a screen saying 'your phone is not personalised' and there was only an option to dimiss. I assumed this meant my phone was not locked but when I put the sim in from the new provider I get a 'network locked' message. 

I have requested help from O2 with online chat but I'm not sure they are understanfing what I am telling them. My understanding that now the porting of my number has gone through i will have to wait up to 7 days for them to help and I think I will get anothet unlock code but that will be no good as I can't enter it. I have read online that sometimes a phone needs two codes to unlock but O2 only sent me one

Can anyone here help or advise?

[MI5]

@Mart68 

LG phones are always a pain to unlock.

Have you tried the code in the network provider section too?

[Mart68]

Yes tried that and it didn't work. Didn't have this problem with other half's phone, same phone, same provider, getting frustrated now 😐

[MI5]

Do you still have the original phone you started the contract with or has it been changed or repaired at anytime @Mart68 ?

[Mart68]

Yes its the original purchased with the contract that i am trying to unlock. Never had any problems so never been repaired.

[MI5]

I'll ask @O2Lisa to look into it in the morning for you.

[O2Lisa]

Good morning all 

Thanks for the tag @MI5, @Mart68 I'll message you privately and look in to this for you

[Mart68]

I received another email with an unlatching code today...it didn't work either. I emailed back te)ing them and was told that 2 coses had been issued and the manufacturer wouldn't issue any more and now they've visit the O2 store for further assistance or LG technical support team however I get in contact with them. Not a happy bunny