LG K10 Unlocking
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on 07-07-2021 18:21
I don't know if I have posted this in the right place? If not please redirect me.
I am trying to unlock my LG phone, I requested an unlock code from O2,, when I went to the Service Provider unlock screen it wouln't let me put in the unlock code and just came up with a screen saying 'your phone is not personalised' and there was only an option to dimiss. I assumed this meant my phone was not locked but when I put the sim in from the new provider I get a 'network locked' message.
I have requested help from O2 with online chat but I'm not sure they are understanfing what I am telling them. My understanding that now the porting of my number has gone through i will have to wait up to 7 days for them to help and I think I will get anothet unlock code but that will be no good as I can't enter it. I have read online that sometimes a phone needs two codes to unlock but O2 only sent me one
Can anyone here help or advise?
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on 07-07-2021 18:44
LG phones are always a pain to unlock.
Have you tried the code in the network provider section too?
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on 07-07-2021 19:38
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on 07-07-2021 19:42
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on 07-07-2021 19:42
Do you still have the original phone you started the contract with or has it been changed or repaired at anytime @Mart68 ?
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on 07-07-2021 20:52
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on 07-07-2021 20:52
Yes its the original purchased with the contract that i am trying to unlock. Never had any problems so never been repaired.
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on 07-07-2021 21:38
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on 07-07-2021 21:38
I'll ask @O2Lisa to look into it in the morning for you.
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on 08-07-2021 08:02
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on 08-07-2021 08:02
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on 13-07-2021 23:06

