My contract ended with o2 in April and I was too busy to make any changes, I had nemerous calls from o2 asking me to renew my contract which I said no as they didn'y offer me a better deal that I was on with my BB. On 18th Augst I went in to o2 shop and asked them what I could upgrade to and they persuaded me to take out a new contract with an Xperia Sony phone.
I went back the next day to get some help with the phone and the assistant was so rude that I went home got the packaging and receipt for new phone went back to the shop and cancelled
the contract. I was told when I had 14 days to cancel contract. They were very difficult and said I would have to wait until Monday as not possible to do it on a Sunday. I had already called o2 from home and they had told me I just had to take it back to the shop and they would deal with it on the Sunday. When I told the assitant ths he agreed to take back the phone and cancel the contact as he said it was in the allowed 7 days. At this stage I wasn't interested in arguing with hime about the 14 days.
However about 10 days later I got an email telling my bill was due for payment as normal and I decided to check what my final bill was. I was shocked to see it was 392.21 which was 240.00 for handset and balance due to breach of contract and some call less 16. plus cedit on old phone contract.
I immediately cancelled my direct debit with bank which was a very wise move as despite them telling me not to worry they would get it sorted and issue a credit nearly a month later they are still looking for payment.
Has anyone else had this pproblem and how did you get it resolved. I am just very happy that I cancelled direct debit.
