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Balance disappearing while abroad...

Anonymous
Not applicable

On Friday 13/9 I went to Slovenia and had a balance of ~£35 on my pay & go telephone.

I know I have the travel bolton available as I have traveled before.

As soon as I turned data roaming all my balance disappeared in one go!

I checked texting the service that my travel bolt on was active, got the response it was already active and was just £1.99 for each day in Europe.

Switched data roaming off, I added £25 to my account using the 4444, everything was fine.

Turned roaming on, again the £25 gone in an instant! Went straight to zero my balance!

Can you please look into this as £60 is a lot of money to just vanish in thin air and as you can understand I'm very annoyed!

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perksie
Level 69: Guiding Light
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Registered:

It's a different number on Pay and Go:

 

From your O2 mobile444525p per call*
From a landline0844 809 02225p / min**
From abroad+44 7860 980 202International rates†

Opening times

Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday09:00 - 18:00
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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Message 4 of 5
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Anonymous
Not applicable

Hi,

 

 

We are all customers too.

 

You will need to contact o2 Customer services by the relevent abroad number found in the contact us link at the bottom of the forum page, or by Live chat to check your account.

 

http://www.o2.co.uk/mobile/contactus

Message 2 of 5
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Anonymous
Not applicable

Hi Kosta,

 

This is mainly a customer-based forum, so we can't really look into customers' accounts and such. You need to contact O2 on 202 from your mobile or online chat so they can tell you what is responsible for draining your balance. 

Message 3 of 5
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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

It's a different number on Pay and Go:

 

From your O2 mobile444525p per call*
From a landline0844 809 02225p / min**
From abroad+44 7860 980 202International rates†

Opening times

Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday09:00 - 18:00
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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Message 4 of 5
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jonsie
Level 94: Supreme
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Registered:

There was an issue from a previous thread where the phone was latching onto the the Bosnian networks near the border. You need to ensure network selection is set to manual rather than auto. The previous OP with the problem was successful in obtaining a refund.

 

http://community.o2.co.uk/t5/Discussions-Feedback/Beware-if-you-travel-to-Croatia-O2-will-over-charg...

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