Balance disappearing while abroad...

[Anonymous]

On Friday 13/9 I went to Slovenia and had a balance of ~£35 on my pay & go telephone.

I know I have the travel bolton available as I have traveled before.

As soon as I turned data roaming all my balance disappeared in one go!

I checked texting the service that my travel bolt on was active, got the response it was already active and was just £1.99 for each day in Europe.

Switched data roaming off, I added £25 to my account using the 4444, everything was fine.

Turned roaming on, again the £25 gone in an instant! Went straight to zero my balance!

Can you please look into this as £60 is a lot of money to just vanish in thin air and as you can understand I'm very annoyed!

[Anonymous]

Hi,

We are all customers too.

You will need to contact o2 Customer services by the relevent abroad number found in the contact us link at the bottom of the forum page, or by Live chat to check your account.

http://www.o2.co.uk/mobile/contactus

[Anonymous]

Hi Kosta,

This is mainly a customer-based forum, so we can't really look into customers' accounts and such. You need to contact O2 on 202 from your mobile or online chat so they can tell you what is responsible for draining your balance. 

[perksie · Accepted solution]

It's a different number on Pay and Go:

From your O2 mobile	4445	25p per call*
From a landline	0844 809 0222	5p / min**
From abroad	+44 7860 980 202	International rates†

Opening times

Monday-Friday	08:00 - 21:00
Saturday	08:00 - 20:00
Sunday	09:00 - 18:00

[jonsie]

There was an issue from a previous thread where the phone was latching onto the the Bosnian networks near the border. You need to ensure network selection is set to manual rather than auto. The previous OP with the problem was successful in obtaining a refund.

http://community.o2.co.uk/t5/Discussions-Feedback/Beware-if-you-travel-to-Croatia-O2-will-over-charg...