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Rapid use of data

Anonymous
Not applicable

on ‎11-01-2016 16:14

on ‎11-01-2016 16:14

I topped up with a £10.00 bundle which gives me 500mb of data I have received a text saying that my allowance has been used up within 24 hrs. How can this be as I haven't used my phone with any data service other than when connected to the home wi-fi?

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Anonymous
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In response to MI5

on ‎14-01-2016 15:36

on ‎14-01-2016 15:36

Thanks I have done that.

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MI5
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on ‎14-01-2016 15:38

on ‎14-01-2016 15:38

Reset your data counter now and check it again in 24 hours to see if the issue has gone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎14-01-2016 16:01

on ‎14-01-2016 16:01

Thanks. All done I will let you know. Do I need to turn off mobile data?

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MI5
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on ‎14-01-2016 16:03

on ‎14-01-2016 16:03

Some people prefer to turn it off when not in use and to be honest is a good idea if you are on a limited data allowance.
It certainly stops anything using data when not connected to a WiFi hotspot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-01-2016 16:17

on ‎14-01-2016 16:17

With your limited data allowance I would definitely turn off mobile data when you are home or on wifi.  Maybe you need to think about upping your tariff?

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Anonymous
Not applicable
In response to jonsie

on ‎14-01-2016 16:45

on ‎14-01-2016 16:45

Thank you all for your help and taking the time to reply.

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MI5
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on ‎14-01-2016 17:44

on ‎14-01-2016 17:44

Best of luck mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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