Rapid use of data

[Anonymous]

I topped up with a £10.00 bundle which gives me 500mb of data I have received a text saying that my allowance has been used up within 24 hrs. How can this be as I haven't used my phone with any data service other than when connected to the home wi-fi?

[Anonymous]

Possibly a rogue app using all the data or its continually searching for a data network, turn off background refresh if it's an iPhone & wifi assist

[Anonymous]

Thanks everybody for your response. The phone is a Motorola XT1072 Moto G (2nd Gen) 4G.

[MI5]

Easy to check in settings which app is using the most data.
Have a look and let us know.

[Anonymous]

The app which is using the most data is listed as below

Google Account Manager

Google Play Services

Google Backup Transport

Google Services Framework

Google Contacts Sync              117MB

Foreground                                2.04KB

Background                               117MB

[MI5]

When did that reset?
That's a lot of data !

[Anonymous]

I renewed my bundle on the the 10th Jan and got a text message saying I had used all my data on the 11th Jan

My bundle gives 1000 texts 250 minutes and 500Mb of data.

[MI5]

OK, but I meant the Google usage. Over what period was that 117mb used?
Even if it's a month it's still high so I would disable sync for contacts and also check your play store settings to ensure downloads and updates are set to wifi only.

[Anonymous]

I had the same problem the month before so that was over 24 hours as I had no data allowance until I had renewed.

How do I disable contact sync?

Play Store Apps are configured to auto update over wi fi only.

[jonsie]

You need to go into settings, accounts, Google and then options will allow you to tick what you want to sync.

[MI5]

Settings >Accounts >Google Touch on the top of the screen where it shows the account name and then toggle off everything you don't want to sync from the next page.