Rapid use of data
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on 11-01-2016 16:14
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on 11-01-2016 16:14
I topped up with a £10.00 bundle which gives me 500mb of data I have received a text saying that my allowance has been used up within 24 hrs. How can this be as I haven't used my phone with any data service other than when connected to the home wi-fi?
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on 11-01-2016 20:10
Possibly a rogue app using all the data or its continually searching for a data network, turn off background refresh if it's an iPhone & wifi assist
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on 14-01-2016 13:40
Thanks everybody for your response. The phone is a Motorola XT1072 Moto G (2nd Gen) 4G.
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on 14-01-2016 14:06
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on 14-01-2016 14:06
Have a look and let us know.
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on 14-01-2016 14:46
The app which is using the most data is listed as below
Google Account Manager
Google Play Services
Google Backup Transport
Google Services Framework
Google Contacts Sync 117MB
Foreground 2.04KB
Background 117MB
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on 14-01-2016 14:50
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on 14-01-2016 14:50
That's a lot of data !
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on 14-01-2016 14:59
I renewed my bundle on the the 10th Jan and got a text message saying I had used all my data on the 11th Jan
My bundle gives 1000 texts 250 minutes and 500Mb of data.
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on 14-01-2016 15:09
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on 14-01-2016 15:09
Even if it's a month it's still high so I would disable sync for contacts and also check your play store settings to ensure downloads and updates are set to wifi only.
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14-01-2016 15:25 - edited 14-01-2016 15:31
I had the same problem the month before so that was over 24 hours as I had no data allowance until I had renewed.
How do I disable contact sync?
Play Store Apps are configured to auto update over wi fi only.
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on 14-01-2016 15:29
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on 14-01-2016 15:29
You need to go into settings, accounts, Google and then options will allow you to tick what you want to sync.
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on 14-01-2016 15:33
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on 14-01-2016 15:33
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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