Solved: Query

gd750608 · ‎03-04-2020

Hi

Does anyone know if you automatically get the Family Discount added/taken away if you take out a new tarriff?

Thanks

MI5 · ‎03-04-2020

Changing tariff just gives you more or less allowances but the period of your contract stays the same.

Upgrading either to a sim only or phone/device tariff means you start again for the contract period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-04-2020

@gd750608

It stays with a tariff change but you lose it if you upgrade.

You can apply again though Guide: O2 Open & Friends and Family discounts - How to sign up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gd750608 · ‎03-04-2020

Upgrade meaning new device AND new tariff as opposed to just taking a new tariff?

Cleoriff · ‎03-04-2020

@gd750608 wrote:
Upgrade meaning new device AND new tariff as opposed to just taking a new tariff?

You can upgrade to a sim onlu contract @gd750608

Veritas Numquam Perit

MI5 · ‎03-04-2020

@gd750608

Changing tariff just gives you more or less allowances but the period of your contract stays the same.

Upgrading either to a sim only or phone/device tariff means you start again for the contract period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Query

contract disabled

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed