Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device paid up...how to cancel tariff?

Hi there, I have paid up two devices on my Pay Monthly account but am still being charged for the tariffs on both...How do I cancel these so no more money goes on these devices and the Airtime bill? TIA

Resolved! Transfer of number

Hi I have an existing end of contract O2 phone and have recently bought a new phone with a new O2 contract. I have requested that my 'existing' number is transferred to my new phone as i wish to keep it. The guy on the phone was a bit vague as to how...

WIFI CALLING

Hi,Does it cost extra to connect to WiFi calling ?Vied

Resolved! My Phone Number Changed!?

Hi, I recently requested to end my contract with O2 and move onto PAYG. I’m really confused because my number, which I have had for 10 years has now changed to a completely different one.I’m pretty annoyed about this. Is there anything I can do to ge...

Roaming Charges

I have paid for a daily bolt on to make and recieve calls whist abroad however i have a number of charges for calls (normal landline numbers) that i made back to the UK on a couple of days. Why would this be?

Resolved! Moving number onto new sim

I've applied to move my sim from my O2 payg to my new o2 contract sim.. Its 48hrs and still no change. I tried calling but due to covid 19 they state only accepting emergency calls. I went back to fill out form manually again incase first attempt fai...

Upgraded to new Samsung S20 plus 5G

Hi, story short but O2 customer service is not helping me here im trying to make point but on one is helping. cqn some one advice please!I upgraded my old phone to new Samsung S20 on 29th Feb, Phone should arrive on 10th of March between 12.57-13.57 ...

Restore after bill payment

Does anyone know how long it takes for your outgoing calls and texts messages to restore after paying your late bill.

Return Center Open?

is the return center still open. Im running out of time to return a handset and dont want to send it if its not open

Resolved! Change to a SIM only contract - how do I do this now my 24 month contract has ended?

I have had a 24 month contract with an iphone 8 which ended on the 15th March I would like to move to a SIM only deal. O2 have a good one at the moment with Disney+ as an incentive and I would like to do that. I have tried to do this on the app or on...

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