Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill date

How can I change my bill date when the app is unavailable for chat eveytime I log on

No service

Is any body having service problems? Since paying my bill thur 15/08 @ 08.00 my mob got cut off completely, when people call me all they get is the number you have dialled is not recognised, 4th day now without service, rang them yesterday and they a...

STAC - How do I get it Processed?

Over the last few weeks I've tried five times to get O2 CS to process my STAC from Three, and they've still not done it. It's pretty clear from the "I need to check something with my supervisor" I keep getting that no one seems to have a clue about t...

Changed tariff without permission and overcharged.

I'm already an O2 pay monthly customer but purchased a Mate 20 Pro on O2 refresh with a rolling contract with the intention of cancelling it immediately.I rang the next day after receiving my phone to terminate said contract which was agreed. The nex...

Resolved! Data cap

How do I take the cap off the growers, to go on over 18 sites

Resolved! Spending cap

Hi, how to I change my spending cap amount? Please advise

Resolved! Parental control

I'm sick and tired of bloody parental control.Sometimes I can access sites , sometimes I can't.I'm nearly 70 years old ffs.This is really getting on my nerves .

Resolved! Close my number

Hello, I requested to close my number at two months ago, and you said my service will cease when I pay my last bill (September). However, I saw that my last bill is October, not September in the ‘My O2’ page. Please fix that. Thanks

Resolved! Personal hotspot

Anyone know why i cant use my personal hotspot since i joined o2? it worked on EE

Data bolt on

I recently ported my old number to o2 and my monthly data is now showing as 1gb instead of 3gb (I have a 2gb bolt on) any ideas? I’ve had nothing but hassle from o2 since joining porting my number was a nightmare

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