Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data

I’ve paid my monthly bill 31st December midnight. My data still hasn’t reset. Why is this?

using data while in europe 02 zone

how do i use mobile data abroad

Resolved! Contract Cancellation

My current device and plan was set up through Carphone Warehouse.I am nearing the end of my contract and looked at upgrading early. They gave me the upgrade fee but you can’t get the same deal on upgrade that I was looking at.They said I should phone...

Resolved! Cancellation fees - seriously forgot I'd taken out a new O2 contract

I took a contract out over online chat at the end of November then due to my memory completely forgot and changed my provider (within a couple of weeks). I don't know how I did that but somehow I managed it!I ported the number over to gifgaff. I then...

Resolved! o2 text from +44 7704 693778 is this a scam?

Hi, My family recieved the text below, it seems very much like a scam? From +44 7704 693778 saying: FromO2:We were unable to process your last bill. To avoid suspension on your contract , please update your billing information now. [Link removed]. Th...

Resolved! Typical port time

Hello there, I bought a Pay Monthly SIM on the 25th and I supplied the PAC code from my previous network to keep my number. The switch did not work on the 27/12/2019 port date and it is now due tomorrow, on the 02/01/2020. At what time does the switc...

Resolved! Phone

Can you tell me when I got my iPhone please

O2 bill payment lost

I agreed a part payment of my bill as I went over my usual amount. I called o2 today to pay the first half and they took my full card details as it was going through o2's system crashed and there was no record of my payment. My bank account has deduc...

Issue trying to receive £300.00 refund

M

Can you exchange an upgrade or go through the whole thing again

Hi everyone need advice or help.I decided to go back to an iphone,was offered a really good deal on a xr and I got it but wat bugged me was when I seen my mums iphone 11 I preferred it.And its similar money.Can I do an exchange or do I have to hand i...

O2

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