Query scam call from 02

[Gordon5]

Received a few calls from someone claiming to be from 02 special discount dept offering to send new sim card 1st call from 020 8144 0273 2nd call from 0344 809 0202 - Is this genuine or a scam.

Gordon

[Enlli · Accepted solution]

A well known Scam on here.

Main thing is don't engage with them or give any information whatsoever.

Block the numbers and forward to 7726

[Bambino]

@Gordon5 

Block the numbers and report them free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[Oxonian]

A warm welcome to this O2 customer to customer community @Gordon5. You will appreciate that the community's nature means that we cannot access accounts or provide other direct help. 

The number 0344 809 0202 is actually @Gordon5 a genuine O2 number :-

O2 account fraud advice – Help and Support | O2

https://www.o2.co.uk/help/safety-and-security/fraud-advice

However, you do not know that the call was authentic - a scammer could have "spoofed" or forged that number to make it look like a call from O2. And mention of the "special discount dept" sounds highly suspicious !   

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems ; they will be able to confirm that it was not O2 who were trying to contact you ! 👍