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Price increase is much more than inflation rate on out of bundle call charges

Anonymous
Not applicable

From the 28th February some prices will increase for out-of-bundle calls/messages that are chargeable once you have used up your free tariff allowance. These include: UK voice calls from 35p a minute to 40p a minute; texts from 12p to 15p. We are also increasing charges for some additional services such as, MMS from 35p to 40p,

 

The above was taken from the info files on the other charges they are changing.

 

So i make voice call rise roughly 15% and the texts price rise roughly 25% and that is just on uk charges.

 

International charges seem to be up by 50%   i.e. Europe now 40p a min but from march 1st 60p a minute   surely these price rises are way beyond what is reasonable to increase for customers in contract.

 

Not sure but possibly ofcom may regard these as good enough reason for no penalty contract ending

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perksie
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The change in rules only affects in contract charges, the charges outside of contract are unaffected.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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Having trouble getting my head around this surely these charges are in contract rises as anyone who has used there contracted allowance for that month will be facing charges at these increased rates.

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perksie
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I can't imagine how you come to that conclusion, your contract is inclusive.

 

Any use outside of that is separate from the contract.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 26
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Anonymous
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Do you know how this affects bolt ons Perksie as the last increase made mine go up the chargeable ones obviously some are saying yes and some are saying no
Message 5 of 26
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Anonymous
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Sorry cant see it people tied to a contract will have to pay these much higher out of bundle prices and wont have a choice to go elsewhere without financial penalties until there contract ends therefore these are in contract rises.

 

When they signed they would have been aware of out of bundle (not out of contract) charges and these have been increased by much much more than the  rate of inflation. 

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MI5
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It's just core tariff increase, bolt on price still the same (for me anyway).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 26
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Anonymous
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So it's different from last time then
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MI5
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We didn't have refresh last year when we had the last price increase, so I assume that's the reason for the difference. No increase on phone price, no increase on bolt on price, just 2.7% on core tariff price.
If you are non refresh the additions are included in the core tariff cost so the increase would be on your whole bill (core, bolt on & hidden phone cost).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Ok thanks
Message 10 of 26
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