Price increase is much more than inflation rate on out of bundle call charges

[Anonymous]

From the 28th February some prices will increase for out-of-bundle calls/messages that are chargeable once you have used up your free tariff allowance. These include: UK voice calls from 35p a minute to 40p a minute; texts from 12p to 15p. We are also increasing charges for some additional services such as, MMS from 35p to 40p,

The above was taken from the info files on the other charges they are changing.

So i make voice call rise roughly 15% and the texts price rise roughly 25% and that is just on uk charges.

International charges seem to be up by 50%   i.e. Europe now 40p a min but from march 1st 60p a minute   surely these price rises are way beyond what is reasonable to increase for customers in contract.

Not sure but possibly ofcom may regard these as good enough reason for no penalty contract ending

[MI5]

@vexed, you are quoting the new contract terms. Your contract (current terms) are as follows:
5.3 You can end this Agreement without having to pay the Monthly Subscription Charges up to the end of any Minimum Period you have left, if:
(a) we increase your Monthly Subscription Charges by more than the Retail Price Index (RPI) annual inflation rate at the date we notify you of the applicable price increase; or
(b) we increase any of our Charges (apart from for Additional Services) in such a way that would have increased your total bill for the immediately previous month by more than 10% (if the increase(s) had applied for the whole of that month).

Note it states (b) we increase any of our Charges (apart from for Additional Services) so you can't use it to get out without paying your contract in full I'm afraid.

[Anonymous]

Thanks wasted an hour last night ,and an hour tonight on hold,my bill will definitely rise by over ten percent a month due to calls I make abroad

[Anonymous]

Thanks for clarifying the position I am disgusted that the eu calls have gone up by fifty percent ,I go abroad one weekend every month plus holidays so 02 is no use to use to me ,I am disgusted,I hope they lose thousands of customers,

[davethorp]

Sadly international calls falls into the category of "additional services" as defined in the contract so looks like O2 have themselves covered on that one too

"Additional Services” means extra services that you may choose to take from us and/or third parties, which may or may not be covered by a Related Agreement, including but not limited to, Bolt Ons, roaming and international services, payment services, wifi services, premium rate services, directory enquiry services, provision of Content;"

[Anonymous]

they have it all well sewn up dont they

[Anonymous]

Thank you davethorp. That clears it up for all. I was checking it out then you put your post up.

Sorry vexed as it is not the answer you wanted.