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Previous device details

Elinor
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on ‎12-12-2018 00:06

on ‎12-12-2018 00:06

Can I see a previous device details that was purchased with O2? (Not one that’s currently in use)
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jonsie
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on ‎12-12-2018 00:12

on ‎12-12-2018 00:12

There is a previous orders link in My O2 depending how old the device is.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎12-12-2018 06:29

on ‎12-12-2018 06:29

There is only minimal order details of previous devices.
What info are you looking for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Emma437
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on ‎12-12-2018 06:33

on ‎12-12-2018 06:33

Last account via fraud and
no one wants to supporyr
R me....
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MI5
Level 94: Supreme
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on ‎12-12-2018 06:51

on ‎12-12-2018 06:51

@Emma437 you need to contact customer service and report the issue. 

They will pass it on to the fraud department.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎12-12-2018 13:28

on ‎12-12-2018 13:28

Hey @Elinor let us know how you get on with this? slight_smile

 

Hi @Emma437, as mentioned above the best way to report any suspicious activity with your account is through customer service. Did you manage to get in touch with them about this? It was a bit unclear from your post what you meant but please do let us know if you managed to sort this out or need any additional help?

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jonsie
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on ‎12-12-2018 16:19

on ‎12-12-2018 16:19

Yes unfortunately we can't help you and you can only get the full details from fraud via customer service.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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