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Premium rate charge

1-nanasue_5
Level 1: Joiner
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I have been charged for a premium rate text but it was sent to me so why am I being changed. 

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MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
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@1-nanasue_5 

Help guides here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@1-nanasue_5 

Help guides here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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1-nanasue_5
  • 2 Posts
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Registered:

I haven’t been scammed as I know the company who sent it but I am being charged for it and want to know why 

I have tried contactingO2 but it’s a useless waste of time 

Message 3 of 4
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MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@1-nanasue_5 

As explained, it is a premium rate service that you have subscribed to.

Most often the customer is unaware, but in your case, you should have been mage aware of the charges upfront.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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