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Premium rate charge

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1-nanasue_5
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on ‎23-12-2021 13:51

on ‎23-12-2021 13:51

I have been charged for a premium rate text but it was sent to me so why am I being changed. 

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MI5
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on ‎23-12-2021 14:01

on ‎23-12-2021 14:01

@1-nanasue_5 

Help guides here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎23-12-2021 14:01

on ‎23-12-2021 14:01

@1-nanasue_5 

Help guides here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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1-nanasue_5
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on ‎23-12-2021 14:40

on ‎23-12-2021 14:40

I haven’t been scammed as I know the company who sent it but I am being charged for it and want to know why 

I have tried contactingO2 but it’s a useless waste of time 

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MI5
Level 94: Supreme
In response to 1-nanasue_5
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on ‎23-12-2021 14:44

on ‎23-12-2021 14:44

@1-nanasue_5 

As explained, it is a premium rate service that you have subscribed to.

Most often the customer is unaware, but in your case, you should have been mage aware of the charges upfront.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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