This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Premium rate charge

Go to solution
1-nanasue_5
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-12-2021 13:51

on ‎23-12-2021 13:51

I have been charged for a premium rate text but it was sent to me so why am I being changed. 

Message 1 of 4
448 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151789 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎23-12-2021 14:01

on ‎23-12-2021 14:01

@1-nanasue_5 

Help guides here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
445 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151789 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎23-12-2021 14:01

on ‎23-12-2021 14:01

@1-nanasue_5 

Help guides here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
446 Views
0 Kudos

Go to solution
1-nanasue_5
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-12-2021 14:40

on ‎23-12-2021 14:40

I haven’t been scammed as I know the company who sent it but I am being charged for it and want to know why 

I have tried contactingO2 but it’s a useless waste of time 

Message 3 of 4
440 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to 1-nanasue_5
  • 151789 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎23-12-2021 14:44

on ‎23-12-2021 14:44

@1-nanasue_5 

As explained, it is a premium rate service that you have subscribed to.

Most often the customer is unaware, but in your case, you should have been mage aware of the charges upfront.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
439 Views
Top Kudoed Authors
View All
Top