Potential fraud??

[Lala8]

I just received a call from 'No caller ID' and when I answered 'Steve' told me he was from O2's security department. He advised me that an upgrade had been requested on my account and wanted to know if I had ordered a new Samsung or iPhone 10x to which I replied no. He said he was going to send a text message with a code which would verify my account and he would then be able to go ahead and stop this order. The message did arrive, but I did not give him the code as I wasn't convinced he was who he said he was. Normally, a call from O2 comes up with a number and a series of questions are asked to verify who I am. This didn't happen and when I declined to give him the code and told him I was going to call O2 directly to see if this was real, he became a bit defensive and cut the conversation short. I have checked my account online and all appears normal. I also tried to phone O2 but they are incredibly busy and none of the options enabled me to speak to an advisor.

Has anyone else received similar calls?  

[jonsie]

Sounds like a scam so keep an eye on your  My O2 @Lala8 

[MI5]

@Lala8 

Change you O2 password immediately.

The code was probably an upgrade authorisation.

[Bambino]

@Lala8 It does sound fishy. Sounds like you did the right thing. Take a look at these links, and also keep an eye on your bank account for any charges you don't recognise.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

[Lala8]

Thank you and will do

[Lala8]

Thank you and have just done this

[Lala8]

Thank you for the info