Porting over from giffgaff issue

[Anonymous]

hello,

I bought the highest tarrif from a London O2 shop. I was on giffgaff, and the gentleman at the shop got my PAC code from the giffgaff number I need to keep and requested a port over to my new O2 line. 24 hours later my giffgaff line is dead, but my o2 line still dpes not have my old number! I am very worried as all my verifications are on that number. The number has 100% left giffgaff. I have switched both phones on and off and taken the sim cards out and im again several times. I do ao every few minutes. I have called support and she apparently escalated the issue but needs 24 hours for a reply. Apart from needing this number for verifications, it is also my work number for several years.

please help! thank you

[jonsie]

Unfortunately only customer service can help you with this. They may have to request the porting files again from giffgaff. All you can do is to keep calling them. Best not to use live chat for this unless you use the one on the complaints page. 

http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

It can port over anytime upto 9.00pm tonight.
The fact that your gg sim has turned off means the process has started so give it some time to complete.

[Anonymous]

done! thanks guys. I had to pop back into the shop. They asked fpr my PAC code again as the phpne support were lost. Was done within minutes after that. To anyone reading this and porting over, always keep a copy of your PAC code handy even after they apparently began the process. Never know when you might need it!

[Cleoriff]

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@Anonymous wrote:
done! thanks guys. I had to pop back into the shop. They asked fpr my PAC code again as the phpne support were lost. Was done within minutes after that. To anyone reading this and porting over, always keep a copy of your PAC code handy even after they apparently began the process. Never know when you might need it!

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Though remember that the pac code is only valid for 30 days. After that you will need a new one @Anonymous

[MI5]

Good news mate.

[jonsie]

Well done @Anonymous 😀

[Martin-O2]

Awesome glad to hear this went through OK @Anonymous!