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Porting number issue

Aladin1
Level 1: Joiner
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The porting procedure started 24 hours ago. My old numbers( I have ported 2) are inactive and I am still with temporary numbers from O2.

I am missing lots of important calls like some medical appoitments cancelled and no one can rich me to let me know and I am in the dark in this difficult situation.

It is imposible to get in touch with customer support and I don't know what to do.

Any help please?

Thank you

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Cleoriff
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Hi @Aladin1 

Service is restricted with the current crisis. I will ask our managers @Marjo  and @Martin-O2 if they can help.

Also different methods of contact here Guide: How to find help & contact O2 

Also you can use Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

Hi @Aladin1 

Service is restricted with the current crisis. I will ask our managers @Marjo  and @Martin-O2 if they can help.

Also different methods of contact here Guide: How to find help & contact O2 

Also you can use Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
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gary1957
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I'm having the same issue, over 24hours now and I still don't have my old number back
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MI5
Level 94: Supreme
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@gary1957 

Lots of porting issues being reported currently.

I suspect there are system issues so probably need to hang on until sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Aladin1
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Thank you

Much appreciated

Hopefully will be sorted soon

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jonsie
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I hope they deal with the backlog early doors tomorrow but there must be hundreds waiting in the queue to be reconnected.

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