Porting number issue

[Aladin1]

The porting procedure started 24 hours ago. My old numbers( I have ported 2) are inactive and I am still with temporary numbers from O2.

I am missing lots of important calls like some medical appoitments cancelled and no one can rich me to let me know and I am in the dark in this difficult situation.

It is imposible to get in touch with customer support and I don't know what to do.

Any help please?

Thank you

[Cleoriff · Accepted solution]

Hi @Aladin1 

Service is restricted with the current crisis. I will ask our managers @Marjo  and @Martin-O2 if they can help.

Also different methods of contact here Guide: How to find help & contact O2 

Also you can use Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104 

[gary1957]

I'm having the same issue, over 24hours now and I still don't have my old number back

[MI5]

@gary1957 

Lots of porting issues being reported currently.

I suspect there are system issues so probably need to hang on until sorted.

[Aladin1]

Thank you

Much appreciated

Hopefully will be sorted soon

[jonsie]

I hope they deal with the backlog early doors tomorrow but there must be hundreds waiting in the queue to be reconnected.