Porting issues.

[JonBott]

Hi I have recently transferred from EE to O2 and have had issues after setting up My Esim and porting my number. 

My Esim worked with my temp number but when my old number ported across I have no connection. 

I have spoken via the chat on several times occasions going around the houses with signal issues , rebooting the phone etc but nothing has worked. 

I can see loads of customers highlighting the same issue .. 

can someone help as I’m finding the whole process really difficult and stressful and I wish I had stuck with my old provider. 

[Cleoriff]

@JonBott 

I'll tag @O2Sarah- to your post. She's on from 8am. Watch out here for a message from her. She will be sending you a private  message. (Envelope icon, top right hand side of page)

Best of luck.

[O2Sarah- · Accepted solution]

Good morning

Thanks for the tag @Cleoriff 

@JonBott  I will send you a private message so we can investigate 

[Cleoriff]

Thanks @O2Sarah- x

[LJM]

I’m having exactly the same issue.  Did it get resolved? @JonBott @O2Sarah- 

[JonBott]

Hi, My issue was resolved .. Had a new esim sent to me and this sorted everything out. @O2Sarah- Was really helpful. 

[O2Sarah-]

Thanks for the tag @LJM 

I will send you a private message to see if i can help 😊

[LJM]

Thank you Sarah.  This issue has now been resolved.

[Ivesey]

I have the same issue. Porting and still waiting…… 

[Davegreg12]

I am also having exactly the same issues. Esim. Ported number. No signal.