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Charged for use in USA - Have "Volt O2 Travel Inclusive Zone" bolt-on

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Demmers
Level 1: Joiner
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on ‎13-03-2023 20:30

on ‎13-03-2023 20:30

I have two numbers in my name, for both myself and my wife. Because i'm also a Virgin customer, I have the Volt features added, including the Volt O2 Travel Inclusive Zone bolt-on.

However, upon returning from a holiday to America this weekend, I find my wife's account has been charged for two calls and three messages. The account under her number confirms the bolt-on as active.

Shouldn't these be free, or am I missing something? I used my phone as well, and haven't been charged for anything!

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MI5
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on ‎13-03-2023 20:35

on ‎13-03-2023 20:35

@Demmers 

It does depend as to what numbers the calls and texts were to, but essentially for inter USA and UK calls, they should be free.

Guide: Roaming MegaGuide 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146708 Posts
  • 636 Topics
  • 28244 Solutions
Registered:

on ‎13-03-2023 20:35

on ‎13-03-2023 20:35

@Demmers 

It does depend as to what numbers the calls and texts were to, but essentially for inter USA and UK calls, they should be free.

Guide: Roaming MegaGuide 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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