Charged for use in USA - Have "Volt O2 Travel Inclusive Zone" bolt-on

[Demmers]

I have two numbers in my name, for both myself and my wife. Because i'm also a Virgin customer, I have the Volt features added, including the Volt O2 Travel Inclusive Zone bolt-on.

However, upon returning from a holiday to America this weekend, I find my wife's account has been charged for two calls and three messages. The account under her number confirms the bolt-on as active.

Shouldn't these be free, or am I missing something? I used my phone as well, and haven't been charged for anything!

[MI5 · Accepted solution]

@Demmers 

It does depend as to what numbers the calls and texts were to, but essentially for inter USA and UK calls, they should be free.

Guide: Roaming MegaGuide 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.