Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Reference code 106

Trying to connect my new Apple Watch to my 02 data. Reset phone and watch and nothing helps. Both are fully up to date. Keep getting reference code 106. Any help would be appreciated. Thank you

Resolved! O2 extra - "we're preparing your extra" - no email or text

Hi, I recontracted the other day (28th Feb) and selected my extra (Disney+). I haven't received any emails or texts with the next steps. The message when I choose my extra said "We're preparing your extra. We'll send you a text and an email when it's...

Resolved! Spend cap

Can I change my spend cap on the O2 app?

Bills showing as unpaid despite being paid

Hey, The O2 app is refusing to accept my card this year despite it expiring in 2024 and having used the same card since 2020. I managed to pay via paypal on the mymobile2.o2.co.uk website. I did this on the 3rd of March, got an email from paypal conf...

Resolved! Bill once again

I am fed up receiving bills from 02 I have left you as I got no service whatsoever. You waived the charges for me but you keep sending me bills . I have contacted you three times yet again today you sent another bill. I have also cancelled my grandda...

Resolved! "We tried to get hold of you, but were unable to do so"

Unable to phone you guys now, effectively. Now what? Please don't suggest live chat, you already know how fleeting and ungraspable that is. I also barely get a response on twitter either

Resolved! Monthly fee changes

I have only just joined O2 on a SIM only plan and have received an email to say my monthly fee will be increasing - how can this be, I've only been with O2 for a few weeks????? Steve

Resolved! Bill

I want go pag bill and check why I can’t login in my account

Resolved! Missold VM contract/O2 SIM

Hi, I recently renewed a contract with VM for broadband, TV and mobile, part of the deal was to move to an O2 sim rather than VM. Having agreed the package as I’ve got detail through my previously unlimited sim has now been set up as a 5gb data sim. ...

Resolved! i have lost my phone

Hi my phone is broken, I am getting an error message saying that there is water damage however I haven't dropped it in anything. I pay my insurance, please advise how I go about getting a new phone.

O2

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