Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Am unable to send text messages from my note 9.

I have tried every suggestions found on previous community post. Cleared cache and data. Downloaded and tried Google message app. Called O2 so many times. Still nothing works. The sim won't even send message from another handset

Resolved! Not letting me pay a late payment

Hi yes I am trying to pay a late payment and it won’t let me

Resolved! No network provider

been having problems with internet. 02 called me said they sending out a new sim card i said ok they explained how to swap it said it woukd be here in 3 to 5 days. 1 hour after can my sim stops.working saying no sim provider. Cant text call or intern...

Resolved! New phone

Wanting to do an early upgrade (not due till may 23) Seen a cheaper option and better data allowance thru another site still with o2 can I purchase the new phone via the new company still? How do I go about paying and cancelling my old contract.Thank...

Resolved! O2 / Virgin Media Volt - Very slow speeds

As part of my renewal with Virgin Media, I was offered an unlimited data 5G SIM. The purpose of the SIM was to use in my car as a personal hotspot for any devices I may have (Dash cam, phones, kids tablets, etc.) however the speeds seem terrible on t...

Resolved! Using Pay Monthly phone in Egypt

I want to use my UK O2 mobile in Egypt. Query 1: I can't find Egypt on the lists of Europe Zone, Inclusive Zone or O2 Travel Bolt Ons. Am I right in assuming that therefore I will be able to use it, but that calls will be charged at standard roaming ...

Resolved! Discount for Virgin Broadband

I have recently joined O2. I was told because my household has Virgin Broadband, I would get a 20% discount. My first bill shows no discount and there is no reference to the connection in MyO2. I arranged a call with O2 support (waited 4-5 days for a...

Porting issue

trying to set up my son’s new iphone 11. He’s currently on pay monthly with Plusnet Mobile (out of minimum contract) and we’re switching to O2. Got the PAC code and we’ve try to initiate the number port. First time we did it via the website and had a...

Can’t connect to internet using mobile data.

I haven’t been able to access the internet on my phone using mobile data since 15th Nov. I have been in touch with o2 via their chat on their app and website most days and have been advised the following: Reset my network settings Regularly restart m...

Resolved! Phone number

I’m trying to register my number but it says it’s already registered to a different account

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