Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! What Happens If ...

My mum was given a handset last Christmas, and a SIM only rolling contract; £10 a month. She's never used the phone and I doubt she ever will. What happens if she just stops paying the monthly tenner?

Resolved! phone tariifs

Both myself and my wife are on monthly tariffs"O2 Refresh Unlimited 1GB". However she is on a lower tariff than I am. How can this be and how do I get mine reduced?

tariffs1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Calls diverted to voice mail.

Hi, anyone can tell me why calls from bank, are automaticly diverted to a voice mail? Sim card tested on 3 phones, diversion status shows everywhere "No diverted". Phone is not ringing, just showing me "You have a new voice mail".

Piter26 by Level 1: Joiner
  • 10 replies
  • 0 kudos

change of tariff wef 1st november 2020

my tariff/contract expires 30th october 2020. my new contract begins 1st november 2020. you have asked for details of my banking account, but you already have these for my old contract ; why do you need these again? Regards Brenda Harrop

BMH07 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill payment

I received a text message from this number - +44 7931 347009 - saying that O2 have not received payment for my recent bill despite it not being due until the 23rd Nov. I just wanted to double check that this isn’t a scam before I click the link provi...

Resolved! 5g

I’ve just bought an iPhone 12 pro max, is my current tariff 5g compatible or do I have to contact o2 to change it?

Jamie79 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Close

I need close this account with this contract 

US85 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! zoom call%20charges

I have just been charged over £130 for joining a zoom meeting on my phone lasting 54 minutes I don't understand why?

HATstar by Level 1: Joiner
  • 14 replies
  • 0 kudos