Solved: Porting issue.

Jworth · ‎04-09-2019

I've recently joined o2 fron Vodafone and have had my number transferred over. The transfer took quite a while however it was successful this morning, I have since lost service and it says that the SIM is not registered/connected. Can only use my phone on wifi. Can't make any calls, texts or use mobile data. Contacted the online chat who said they can't see an issue on my account and that the port was successful. Any help or advice please?

MI5 · ‎04-09-2019

OK, so if you aren't working in the morning you'll need to contact customer service again.
Would suggest you call though if you have another phone to use http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-09-2019

@Jworth

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jworth · ‎04-09-2019

I have yes.

MI5 · ‎04-09-2019

OK, so if you aren't working in the morning you'll need to contact customer service again.
Would suggest you call though if you have another phone to use http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-09-2019

I would think is down to the system problems that are affecting porting. You need to keep on to customer service.

Guide: How to find help & contact O2

Any assistance @EmilieT ?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎05-09-2019

@Jworth Good morning, and welcome to the community

Are you still having some issues this morning? If so please let us know, I'd gladly get someone to look into it for you!

Thanks for the mention @jonsie, and the help as well @MI5

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