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Level 1: Joiner
Jworth
Posts: 2
Registered: ‎03-09-2019
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Porting issue.

on ‎04-09-2019 20:54

I've recently joined o2 fron Vodafone and have had my number transferred over. The transfer took quite a while however it was successful this morning, I have since lost service and it says that the SIM is not registered/connected. Can only use my phone on wifi. Can't make any calls, texts or use mobile data. Contacted the online chat who said they can't see an issue on my account and that the port was successful. Any help or advice please?
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MI5
Posts: 101,921
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: Porting issue.

on ‎04-09-2019 21:28

@Jworth 

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Jworth
Posts: 2
Registered: ‎03-09-2019

Re: Porting issue.

on ‎04-09-2019 22:18

I have yes.
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MI5
Posts: 101,921
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: Porting issue.

on ‎04-09-2019 22:21

OK, so if you aren't working in the morning you'll need to contact customer service again.
Would suggest you call though if you have another phone to use http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 80,280
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Porting issue.

on ‎04-09-2019 22:22

I would think is down to the system problems that are affecting porting. You need to keep  on to customer service.

Guide: How to find help & contact O2 

Any assistance @EmilieT ?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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EmilieT
Posts: 5,426
Registered: ‎18-04-2018

Re: Porting issue.

on ‎05-09-2019 10:37

@Jworth Good morning, and welcome to the community Smiley Happy 

 

Are you still having some issues this morning? If so please let us know, I'd gladly get someone to look into it for you! 

 

Thanks for the mention @jonsie, and the help as well @MI5 Smiley Wink

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