Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Jworth
Posts: 2
Registered: ‎03-09-2019
Accepted Solution

Porting issue.

on ‎04-09-2019 20:54

I've recently joined o2 fron Vodafone and have had my number transferred over. The transfer took quite a while however it was successful this morning, I have since lost service and it says that the SIM is not registered/connected. Can only use my phone on wifi. Can't make any calls, texts or use mobile data. Contacted the online chat who said they can't see an issue on my account and that the port was successful. Any help or advice please?
Report Content
Message 1 of 6 (276 Views)
Reply
0 Kudos
MI5
Posts: 114,062
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Porting issue.

on ‎04-09-2019 21:28

@Jworth 

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 2 of 6 (267 Views)
Reply
0 Kudos
Level 1: Joiner
Jworth
Posts: 2
Registered: ‎03-09-2019

Re: Porting issue.

on ‎04-09-2019 22:18

I have yes.
Report Content
Message 3 of 6 (258 Views)
Reply
0 Kudos
MI5
Posts: 114,062
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Porting issue.

on ‎04-09-2019 22:21

OK, so if you aren't working in the morning you'll need to contact customer service again.
Would suggest you call though if you have another phone to use http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 4 of 6 (255 Views)
Reply
0 Kudos
jonsie
Posts: 83,176
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Porting issue.

on ‎04-09-2019 22:22

I would think is down to the system problems that are affecting porting. You need to keep  on to customer service.

Guide: How to find help & contact O2 

Any assistance @EmilieT ?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 5 of 6 (254 Views)
Reply
0 Kudos
Former Staff
EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Porting issue.

on ‎05-09-2019 10:37

@Jworth Good morning, and welcome to the community Smiley Happy 

 

Are you still having some issues this morning? If so please let us know, I'd gladly get someone to look into it for you! 

 

Thanks for the mention @jonsie, and the help as well @MI5 Smiley Wink

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 6 of 6 (206 Views)
Reply
0 Kudos